APA (7th ed.) Citation

Roberts & Sergesketter. (1993). Quality is personal: A foundation for total quality management. The Free Press.

Chicago Style (17th ed.) Citation

Roberts and Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. New York: The Free Press, 1993.

MLA (8th ed.) Citation

Roberts and Sergesketter. Quality Is Personal: A Foundation for Total Quality Management. The Free Press, 1993.