APA (7th ed.) Citation

Oakland. (1993). Total quality management: The route to improving performance (2nd.ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland. Total Quality Management: The Route to Improving Performance. 2nd.ed. Oxford: Butterworth-Heinemann, 1993.

MLA (8th ed.) Citation

Oakland. Total Quality Management: The Route to Improving Performance. 2nd.ed. Butterworth-Heinemann, 1993.

Warning: These citations may not always be 100% accurate.