APA (7th ed.) Citation

(1989). Customer satisfaction: Completing the productivity equation. ERB Pub.

Chicago Style (17th ed.) Citation

Customer Satisfaction: Completing the Productivity Equation. Singapore: ERB Pub, 1989.

MLA (8th ed.) Citation

Customer Satisfaction: Completing the Productivity Equation. ERB Pub, 1989.

Warning: These citations may not always be 100% accurate.