APA (7th ed.) Citation

Kaplan & Rieser. (1994). Service success!: Lessons from a leader on how to turn around a service business. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Kaplan and Rieser. Service Success!: Lessons from a Leader on How to Turn Around a Service Business. New York: John Wiley & Sons, 1994.

MLA (8th ed.) Citation

Kaplan and Rieser. Service Success!: Lessons from a Leader on How to Turn Around a Service Business. John Wiley & Sons, 1994.