|
|
|
|
| LEADER |
00986cam a2200241 a 4500 |
| 001 |
0000001483 |
| 005 |
20050623090000.0 |
| 040 |
|
|
|a mod
|
| 041 |
|
|
|a eng
|
| 020 |
0 |
0 |
|a 0471591297
|
| 090 |
0 |
0 |
|a 658.5
|b KAP
|e 1994
|
| 100 |
1 |
0 |
|a Kaplan
|h Daniel I.
|
| 245 |
1 |
0 |
|a Service success!
|b lessons from a leader on how to turn around a service business
|c Daniel I. Kaplan, Carl Rieser
|
| 260 |
0 |
0 |
|a New York
|b John Wiley & Sons
|c 1994
|
| 300 |
0 |
0 |
|a x, 262p.
|b ill.
|c 23cm.
|
| 500 |
0 |
0 |
|a Includes index
|
| 650 |
0 |
0 |
|a Service industries
|x Quality control
|
| 650 |
0 |
0 |
|a Service industries
|x Management
|
| 700 |
1 |
1 |
|a Rieser
|h Carl
|
| 999 |
|
|
|a 0151950
|b IPDA
|d BOOKS
|e Umum
|f IPDA
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a 0151951
|b IPDA
|d BOOKS
|e Umum
|f IPDA
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
|
|a B000023073
|b INSPEKA(Institut Pegawai Kanan)
|d BOOKS
|e Umum
|f Other Branches
|j FINAL PROCESSING
|q GOOD CONDITION
|
| 999 |
|
|
|a B000023074
|b INSPEKA(Institut Pegawai Kanan)
|d BOOKS
|e Umum
|f Other Branches
|j FINAL PROCESSING
|q GOOD CONDITION
|