APA (7th ed.) Citation

Chang & Kelly. (1994). Improving through benchmarking: A practical guide to achieving peak process performance. Kogan Page.

Chicago Style (17th ed.) Citation

Chang and Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. London: Kogan Page, 1994.

MLA (8th ed.) Citation

Chang and Kelly. Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance. Kogan Page, 1994.