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|a 0749416556
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|a 658.562
|b CHA
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|a Chang
|h Richard Y
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|a Improving through benchmarking
|b a practical guide to achieving peak process performance
|c Richard Y. Chang, Kelly P. Keith
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| 260 |
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|a London
|b Kogan Page
|c 1994
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| 300 |
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|a vii, 106p.
|b ill.
|c 23cm
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|a Quality Improvement Series
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|a Benchmarking (Management
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|a Kelly
|h P. Keith
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|a 01
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|q GOOD CONDITION
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