APA (7th ed.) Citation

Chang & Kelly. (1995). Satisfying internal customers first: A practical guide to improving internal and external customer statisfaction. Kogan Page.

Chicago Style (17th ed.) Citation

Chang and Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Statisfaction. London: Kogan Page, 1995.

MLA (8th ed.) Citation

Chang and Kelly. Satisfying Internal Customers First: A Practical Guide to Improving Internal and External Customer Statisfaction. Kogan Page, 1995.

Warning: These citations may not always be 100% accurate.