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|a eng
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|a 074941653X
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|a 658.8343
|b CHA
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| 100 |
1 |
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|a Chang
|h Richard Y
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| 245 |
1 |
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|a Satisfying internal customers first
|b a practical guide to improving internal and external customer statisfaction
|c Richard Y. Chang, P. Keith Kelly
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| 260 |
0 |
0 |
|a London
|b Kogan Page
|c 1995
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| 300 |
0 |
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|a vii, 104p.
|b ill.
|c 25cm
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| 440 |
0 |
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|a Quality Improvement Series
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| 650 |
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|a Consumer Satisfaction
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| 700 |
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|a Kelly
|h P. Keith
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| 852 |
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|a 01
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|a 0156022
|b KEMENTAH
|d BOOKS
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|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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|a 0174612
|b KEMENTAH
|d BOOKS
|e Rujukan
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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