APA (7th ed.) Citation

Kessler. (1995). Total quality service: A simplified approach to using the Baldrige Award criteria. Syarikat First Agency.

Chicago Style (17th ed.) Citation

Kessler. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Kuala Lumpur: Syarikat First Agency, 1995.

MLA (8th ed.) Citation

Kessler. Total Quality Service: A Simplified Approach to Using the Baldrige Award Criteria. Syarikat First Agency, 1995.