Total quality service a simplified approach to using the Baldrige Award criteria
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Kuala Lumpur
Syarikat First Agency
1995
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| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | vii, 161p. ill. 23cm |
| Bibliography: | Bibliography: p. 137-141 |
| ISBN: | 9839156063 |