APA (7th ed.) Citation

Zeithaml. (1990). Delivering quality service: Balancing customer perceptions and expectations. The Free Press.

Chicago Style (17th ed.) Citation

Zeithaml. Delivering Quality Service: Balancing Customer Perceptions and Expectations. New York: The Free Press, 1990.

MLA (8th ed.) Citation

Zeithaml. Delivering Quality Service: Balancing Customer Perceptions and Expectations. The Free Press, 1990.

Warning: These citations may not always be 100% accurate.