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|a 0029357012
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|a 658.812
|b ZEI
|e 1990
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|a Zeithaml
|h Valarie A.
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| 245 |
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|a Delivering quality service
|b balancing customer perceptions and expectations
|c Valarie A. Zeithaml, A. Parasuraman and Leonard L. Berry
|
| 260 |
0 |
0 |
|a New York
|b The Free Press
|c 1990
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| 300 |
0 |
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|a xii, 226 p.
|b ill.
|c 25 cm
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| 650 |
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|a Customer service
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|a Service industries
|x Quality control
|x Mathematical models
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