Delivering quality service balancing customer perceptions and expectations

Delivering quality service balancing customer perceptions and expectations

Bibliographic Details
Main Author: Zeithaml
Format: Book
Language:English
Published: New York The Free Press 1990
Subjects:
Customer service
Service industries > Quality control > Mathematical models

MTAT

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Call Number: 658 812 ZEI 1990
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Call Number: 658 812 ZEI 1990
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0135317 Umum BOOKS WEEDED

KD Pelandok

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Call Number: 658 812 ZEI 1990
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4000000252 Umum BOOKS AVAILABLE

TUDM LABUAN

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Call Number: 658 812 ZEI 1990
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Call Number: 658 812 ZEI 1990
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B000007065 Umum BOOKS AVAILABLE

PULNORD

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Call Number: 658 812 ZEI 1990
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2 BGD

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Call Number: 658 812 ZEI 1990
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Call Number: 658 812 ZEI 1990
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B000022588 Umum BOOKS AVAILABLE

Markas Pemerintahan Latihan & Doktrin

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Call Number: 658 812 ZEI 1990
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