APA (7th ed.) Citation

Townsend & Gebhardt. (1992). Quality in action: 93 lessons in leadership, participation, and measurement. John Wiley.

Chicago Style (17th ed.) Citation

Townsend and Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. New York: John Wiley, 1992.

MLA (8th ed.) Citation

Townsend and Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. John Wiley, 1992.