APA (7th ed.) Citation

ADAMS & WILLETTS. (1996). The lean communications provider: Surviving the shake out through service management excellence. McGraw-Hill.

Chicago Style (17th ed.) Citation

ADAMS and WILLETTS. The Lean Communications Provider: Surviving the Shake Out Through Service Management Excellence. New York: McGraw-Hill, 1996.

MLA (8th ed.) Citation

ADAMS and WILLETTS. The Lean Communications Provider: Surviving the Shake Out Through Service Management Excellence. McGraw-Hill, 1996.