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|a eng
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|a 0827371926
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|a 658.562
|b RIC
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|a Richardson
|h Terry
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|a Total quality management
|c Terry Richarson
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| 260 |
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|a Albany
|b Delmar
|c 1996
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| 300 |
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|a xvi, 427p.
|b ill.
|c 24cm
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| 500 |
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|a Includes bibliographical references and index
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| 650 |
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|a Total quality management
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|a 01
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