APA (7th ed.) Citation

Crosby. (1984). Quality without tears: The art of hassle-free management. McGraw-Hill.

Chicago Style (17th ed.) Citation

Crosby. Quality Without Tears: The Art of Hassle-free Management. New York: McGraw-Hill, 1984.

MLA (8th ed.) Citation

Crosby. Quality Without Tears: The Art of Hassle-free Management. McGraw-Hill, 1984.