APA (7th ed.) Citation

Chang, Yeong, & Loh. (1996). The quest for global quality: A mans festation of total quality management by Singapore Airlines. Addison-Wesley.

Chicago Style (17th ed.) Citation

Chang, Yeong, and Loh. The Quest for Global Quality: A Mans Festation of Total Quality Management by Singapore Airlines. Reading: Addison-Wesley, 1996.

MLA (8th ed.) Citation

Chang, et al. The Quest for Global Quality: A Mans Festation of Total Quality Management by Singapore Airlines. Addison-Wesley, 1996.