APA (7th ed.) Citation

KOCH. (1991). The TQM pack: Total quality management in public services. Pavilion Publ.

Chicago Style (17th ed.) Citation

KOCH. The TQM Pack: Total Quality Management in Public Services. East Sussex: Pavilion Publ, 1991.

MLA (8th ed.) Citation

KOCH. The TQM Pack: Total Quality Management in Public Services. Pavilion Publ, 1991.

Warning: These citations may not always be 100% accurate.