APA (7th ed.) Citation

STUBBS. (1997). Excellent customer service trainer resource pack. Pergamon Open Learning.

Chicago Style (17th ed.) Citation

STUBBS. Excellent Customer Service Trainer Resource Pack. Oxford: Pergamon Open Learning, 1997.

MLA (8th ed.) Citation

STUBBS. Excellent Customer Service Trainer Resource Pack. Pergamon Open Learning, 1997.

Warning: These citations may not always be 100% accurate.