APA (7th ed.) Citation

Anderson & Zemke. (1998). Delivering: Knock your socks off service (Rev ed.). Amacom.

Chicago Style (17th ed.) Citation

Anderson and Zemke. Delivering: Knock Your Socks off Service. Rev ed. New York: Amacom, 1998.

MLA (8th ed.) Citation

Anderson and Zemke. Delivering: Knock Your Socks off Service. Rev ed. Amacom, 1998.