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00660cam a2200217 a 4500 |
| 001 |
0000049368 |
| 005 |
20010626090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
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0 |
|a 0814479707
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| 090 |
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|a 658.812
|b AND
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| 100 |
1 |
0 |
|a Anderson
|h Kristin
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| 245 |
1 |
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|a Delivering
|b knock your socks off service
|c Kristin Anderson & Ron Zemke
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| 250 |
0 |
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|a Rev ed
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| 260 |
0 |
0 |
|a New York
|b Amacom
|c 1998
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| 300 |
0 |
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|a ix, 148p.
|b ill.
|c 22cm + 1 computer optical disc (4 3/4 in
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| 500 |
0 |
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|a Includes bibliographical references
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| 650 |
0 |
0 |
|a Customer services
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| 700 |
1 |
1 |
|a Zemke
|h Ron
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| 852 |
0 |
0 |
|a 01
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| 999 |
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|a 0171694
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|