Service management and operations
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, N.J.
Prentice Hall
2000
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| Edition: | 2nd ed |
| Subjects: |
| Physical Description: | xx, 584p. ill. 26cm |
|---|---|
| ISBN: | 0130813389 |