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|a Service management and operations
|c Cengiz Haksever...[et al
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|a 2nd ed
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| 260 |
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|a Upper Saddle River, N.J.
|b Prentice Hall
|c 2000
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| 300 |
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|a xx, 584p.
|b ill.
|c 26cm
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|a Service industries
|x Management
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|a Haleserver
|h Cengiz
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|q GOOD CONDITION
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