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00746cam a2200217 a 4500 |
| 001 |
0000049996 |
| 005 |
20011025090000.0 |
| 040 |
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|a mod
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| 041 |
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|a eng
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| 020 |
0 |
0 |
|a 068486035X
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| 090 |
0 |
0 |
|a 658.81221
|b HIE
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| 100 |
1 |
0 |
|a Hiebeler
|h Robert
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| 245 |
1 |
0 |
|a Best practices
|b building your business with customer-focused solutions
|c Robert Hiebeler; Thomas B. Kelly and Charles Ketteman
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| 260 |
0 |
0 |
|a London
|b Arthur Andersen
|c 1998
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| 300 |
0 |
0 |
|a 240p.
|c 19cm
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| 650 |
0 |
0 |
|a Customer services
|x Quality control
|x Case studies
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| 650 |
0 |
0 |
|a Customer services
|x management
|x Case studies
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| 650 |
0 |
0 |
|a Industrial management
|x Case studies
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| 700 |
1 |
1 |
|a Kelly
|h Thomas B
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| 700 |
1 |
1 |
|a Ketteman
|h Charles
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| 999 |
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|a 0181182
|b 8 BGD
|d BOOKS
|e Umum
|f 8 BGD
|j AVAILABLE
|q GOOD CONDITION
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