APA (7th ed.) Citation

Murphy. (2000). Back-to-basics listening: How to minimize conflicts and confusion by hearing what is `really' being said. Golden Books.

Chicago Style (17th ed.) Citation

Murphy. Back-to-basics Listening: How to Minimize Conflicts and Confusion by Hearing What Is `really' Being Said. Kuala Lumpur: Golden Books, 2000.

MLA (8th ed.) Citation

Murphy. Back-to-basics Listening: How to Minimize Conflicts and Confusion by Hearing What Is `really' Being Said. Golden Books, 2000.