APA (7th ed.) Citation

Russell, Haksever, & Render. (2000). Service management and operations (Second edition.). Prentice-Hall.

Chicago Style (17th ed.) Citation

Russell, Haksever, and Render. Service Management and Operations. Second edition. Upper Saddle River, N.J: Prentice-Hall, 2000.

MLA (8th ed.) Citation

Russell, et al. Service Management and Operations. Second edition. Prentice-Hall, 2000.