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|a eng
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|a 0130173967
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|a 658.21
|b SER
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|a Service management and operations
|c Cengiz Haksever...[et al
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|a Second edition
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|a Upper Saddle River, N.J
|b Prentice-Hall
|c 2000
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|a xx, 583p.
|b ill.
|c 26cm
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|a Service industries
|x Management
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|a Russell
|h Roberta S
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|a Haksever
|h Cengiz
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|a Render
|h Barry
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|a 01
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|b KEMENTAH
|d BOOKS
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|q GOOD CONDITION
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|a 0183683
|b KD Pelandok
|d BOOKS
|e Umum
|f KD PELANDOK
|j AVAILABLE
|q GOOD CONDITION
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