APA (7th ed.) Citation

Zemke & Woods. (1999). Best practices in customer service. Amacom.

Chicago Style (17th ed.) Citation

Zemke and Woods. Best Practices in Customer Service. New York: Amacom, 1999.

MLA (8th ed.) Citation

Zemke and Woods. Best Practices in Customer Service. Amacom, 1999.

Warning: These citations may not always be 100% accurate.