APA (7th ed.) Citation

Silverman. (1998). Critical shift: The future of quality on organizational performance. ASQ Quality Press.

Chicago Style (17th ed.) Citation

Silverman. Critical Shift: The Future of Quality on Organizational Performance. USA: ASQ Quality Press, 1998.

MLA (8th ed.) Citation

Silverman. Critical Shift: The Future of Quality on Organizational Performance. ASQ Quality Press, 1998.

Warning: These citations may not always be 100% accurate.