Silverman. (1998). Critical shift: The future of quality on organizational performance. ASQ Quality Press.
Chicago Style (17th ed.) CitationSilverman. Critical Shift: The Future of Quality on Organizational Performance. USA: ASQ Quality Press, 1998.
MLA (8th ed.) CitationSilverman. Critical Shift: The Future of Quality on Organizational Performance. ASQ Quality Press, 1998.
Warning: These citations may not always be 100% accurate.