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|a 0750632097
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|a 658.4013
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|e 1999
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|a Oakland
|h John S.
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|a Total organizational excellence
|b achieving world-class performance
|c Prof. John S. Oakland
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|a Oxford
|b Butterworth-Heinemann
|c 1999
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|a 271 p.
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|c 23 cm
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|a Leadership
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|a Organizational effectiveness
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