APA (7th ed.) Citation

Becker. (1998). At your service: Calamities, catastrophes, and other curiosities of customer service. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Becker. At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service. New York: John Wiley & Sons, 1998.

MLA (8th ed.) Citation

Becker. At Your Service: Calamities, Catastrophes, and Other Curiosities of Customer Service. John Wiley & Sons, 1998.

Warning: These citations may not always be 100% accurate.