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|a eng
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|a 1853963623
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| 090 |
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|a 338.40684
|b MAN
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| 245 |
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|a Managing service quality (vol. III
|c edited by Paul Kunst and Jos Lemmink
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| 260 |
0 |
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|a London
|b Paul Chapman Publ. Ltd.
|c 1997
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| 300 |
0 |
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|a 184p.
|b ill.
|c 24cm
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| 650 |
0 |
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|a Service industries
|x Quality control
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| 700 |
1 |
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|a Kunst
|h Paul
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| 700 |
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|a Lemmink
|h Jos
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| 852 |
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|a 01
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| 999 |
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|a 0186728
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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