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| LEADER |
00860cam a2200229 a 4500 |
| 001 |
0000056509 |
| 005 |
20030801090000.0 |
| 040 |
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|a mod
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| 041 |
|
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|a eng
|
| 020 |
0 |
0 |
|a 0787951390
|
| 090 |
0 |
0 |
|a 658.812
|b GOO
|e 2000
|
| 100 |
1 |
0 |
|a Goodman
|h Gary S
|
| 245 |
1 |
0 |
|a Monitoring, measuring and managing customer service
|c Gary S. Goodman
|
| 260 |
0 |
0 |
|a San Francisco
|b Jossey-Bass
|c 2000
|
| 300 |
0 |
0 |
|a xiii, 166p.
|c 24cm
|
| 440 |
0 |
0 |
|a The Jossey-Bass Business & Management Series
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| 650 |
0 |
0 |
|a Customer services
|x Quality control
|x Handbooks, manuals, etc
|
| 650 |
0 |
0 |
|a Customer services
|x Evalution
|x Handbooks, manuals, etc
|
| 650 |
0 |
0 |
|a Customer services
|x Management
|x Handbooks, manuals, etc
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| 852 |
0 |
0 |
|a 01
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| 999 |
|
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|a 0185548
|b KEMENTAH
|d BOOKS
|e Rujukan
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
|
| 999 |
|
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|a 0217664
|b PUSASDA
|d BOOKS
|e Umum
|f PUSASDA
|j AVAILABLE
|q GOOD CONDITION
|