APA (7th ed.) Citation

Townsend & Gebhardt. (1992). Quality in action: 93 lessons in leadership, participation and measurement. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Townsend and Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation and Measurement. New York: John Wiley & Sons, 1992.

MLA (8th ed.) Citation

Townsend and Gebhardt. Quality in Action: 93 Lessons in Leadership, Participation and Measurement. John Wiley & Sons, 1992.