APA (7th ed.) Citation

Lucas. (1996). Customer service: Skills and concepts for business. Irwin Mirror Press.

Chicago Style (17th ed.) Citation

Lucas. Customer Service: Skills and Concepts for Business. Chicago: Irwin Mirror Press, 1996.

MLA (8th ed.) Citation

Lucas. Customer Service: Skills and Concepts for Business. Irwin Mirror Press, 1996.

Warning: These citations may not always be 100% accurate.