APA (7th ed.) Citation

GALE & WOOD. (1994). Managing customer value: Creating quality and service that customers can see. ACDC.

Chicago Style (17th ed.) Citation

GALE and WOOD. Managing Customer Value: Creating Quality and Service That Customers Can See. London: ACDC, 1994.

MLA (8th ed.) Citation

GALE and WOOD. Managing Customer Value: Creating Quality and Service That Customers Can See. ACDC, 1994.