Managing customer value creating quality and service that customers can see
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
London
ACDC
1994
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| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xxii, 424p. ill. 24cm |
| ISBN: | T000001502 |