APA (7th ed.) Citation

Saylor. (1996). TQM simplified: A practical guide (2nd ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Saylor. TQM Simplified: A Practical Guide. 2nd ed. New york: McGraw-Hill, 1996.

MLA (8th ed.) Citation

Saylor. TQM Simplified: A Practical Guide. 2nd ed. McGraw-Hill, 1996.