APA (7th ed.) Citation

Buchanan. (1996). The enemy within: Actions that self-destruct companies, customer service & jobs. McGraw-Hill.

Chicago Style (17th ed.) Citation

Buchanan. The Enemy Within: Actions That Self-destruct Companies, Customer Service & Jobs. Sydney : New York: McGraw-Hill, 1996.

MLA (8th ed.) Citation

Buchanan. The Enemy Within: Actions That Self-destruct Companies, Customer Service & Jobs. McGraw-Hill, 1996.