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00648cam a2200205 a 4500 |
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|a mod
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|a eng
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|a 9831364864
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| 090 |
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|a 658.812
|b BUC
|e 1996
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| 100 |
1 |
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|a Buchanan
|h Richard W.
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| 245 |
1 |
4 |
|a The enemy within
|b actions that self-destruct companies, customer service & jobs
|c Richard W. Buchanan
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| 260 |
0 |
0 |
|a Sydney : New York
|b McGraw-Hill
|c 1996
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| 300 |
0 |
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|a vi, 249 p.
|b ill.
|c 21 cm
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| 650 |
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|a Consumer satisfaction
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| 650 |
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|a Customer services
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| 650 |
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|a Success in business
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| 650 |
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|a Customer relations
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| 999 |
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|a 0213403
|b 3 DIV
|d BOOKS
|e Umum
|f 3 DIV
|j AVAILABLE
|q GOOD CONDITION
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