Mengendali aduan pelanggan Mengubah cabaran kepada peluang
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Petaling Jaya
Prentice Hall
2003
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| Series: | Rahsia kejayaan
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| Item Description: | Includes bibliographical references and index |
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| Physical Description: | viii, 250 p. ill. 21 cm |
| ISBN: | 9832473845 |