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| 005 |
20030819090000.0 |
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|a mod
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|a eng
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| 020 |
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|a 0071206787
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| 090 |
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|a 658.812
|b STO
|e 2001
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| 100 |
1 |
0 |
|a Storbacka
|h Kaj.
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| 245 |
1 |
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|a Customer relationship management
|b creating competitive advantage through win-win relationship strategies
|c Kaj Storbacka, Jarmo R. Lehtinen
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| 260 |
0 |
0 |
|a Singapore
|b McGraw-Hill
|c 2001.
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| 300 |
0 |
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|a x, 160 p.
|b ill.
|c 25 cm.
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| 650 |
0 |
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|a Customer services.
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| 650 |
0 |
0 |
|a Relationship marketing.
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| 650 |
0 |
0 |
|a Customer relations
|x Management.
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| 700 |
1 |
1 |
|a Lehtinen
|h Jarmo.
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| 999 |
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|a 0217280
|b PU SUBANG (TUDM SUBANG)
|d BOOKS
|e Umum
|f PU Subang (TUDM Subang)
|j AVAILABLE
|q GOOD CONDITION
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