Kouzes & Posner. (2003). Credibility: How leaders gain it and lose it, why people demand it. Jossey-Bass.
Chicago Style (17th ed.) CitationKouzes and Posner. Credibility: How Leaders Gain It and Lose It, Why People Demand It. San Francisco, CA: Jossey-Bass, 2003.
MLA (8th ed.) CitationKouzes and Posner. Credibility: How Leaders Gain It and Lose It, Why People Demand It. Jossey-Bass, 2003.
Warning: These citations may not always be 100% accurate.