Basch. Customer culture: How Fed Ex and other great companies put the customer first every day. ill.
Chicago Style (17th ed.) CitationBasch. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day. xxv, 274p: ill.
MLA (8th ed.) CitationBasch. Customer Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day. ill.
Warning: These citations may not always be 100% accurate.