APA (7th ed.) Citation

Jacka & Keller. (2002). Business process mapping: Improving customer satisfaction. John Wiley & Sons.

Chicago Style (17th ed.) Citation

Jacka and Keller. Business Process Mapping: Improving Customer Satisfaction. New York: John Wiley & Sons, 2002.

MLA (8th ed.) Citation

Jacka and Keller. Business Process Mapping: Improving Customer Satisfaction. John Wiley & Sons, 2002.

Warning: These citations may not always be 100% accurate.