Business process mapping improving customer satisfaction
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York
John Wiley & Sons
2002
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| Subjects: |
| Item Description: | Includes bibliographical references and index |
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| Physical Description: | xv, 300p. ill. 24cm |
| ISBN: | 0471079774 |