Customer satisfaction toolkit for ISO 9001:2000

Customer satisfaction toolkit for ISO 9001:2000

Bibliographic Details
Main Author: Kessler
Format: Book
Language:English
Published: Milwaukee, Wis. ASQ Quality Press 2003.
Subjects:
Customer services > Quality control.
ISO 9000 Series Standards.
Consumer satisfaction > Statistical methods.
Questionnaires.
Quality assurance > Management.
Description
Item Description:Includes bibliographical references and indexes
Physical Description:viii, 80 p. ill. 28 cm.
ISBN:0873895592

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