Customer satisfaction toolkit for ISO 9001:2000

Customer satisfaction toolkit for ISO 9001:2000

Bibliographic Details
Main Author: Kessler
Format: Book
Language:English
Published: Milwaukee, Wis. ASQ Quality Press 2003.
Subjects:
Customer services > Quality control.
ISO 9000 Series Standards.
Consumer satisfaction > Statistical methods.
Questionnaires.
Quality assurance > Management.
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245 1 0 |a Customer satisfaction toolkit for ISO 9001:2000  |c Sheila Kessler. 
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300 0 0 |a viii, 80 p.  |b ill.  |c 28 cm. 
500 0 0 |a Includes bibliographical references and indexes 
650 0 0 |a Customer services  |x Quality control. 
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650 0 0 |a Consumer satisfaction  |x Statistical methods. 
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